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ConnectSA and the Consumer

ConnectSA will enable customers to book your tourism product including accommodation, tours, houseboats and attractions and receive instant confirmation via websites and a wide range of booking centres including: 
  • Your own website
  • southaustralia.com
  • Totaltravel.com 
  • Visitor Information Centres
  • Third party websites, booking centres and travel wholesalers
  • ConnectSA tourism businesses (affiliates)

Your own website
We encourage you to place a book now button on your own website. If a potential customer has found your website, give them every opportunity to book in real time, online.

Quick tips:

Ensure your Book Now button/link is designed to stand out, but fits with the design of your site.

Make sure the Book Now facility is part of the main navigation so that it is always accessible to the consumer.

Enable the consumer to view the button/link without having to scroll on any page.

Be consistent as to where the book now button is located on your site e.g top left of page for each page.

Add the Book Now facility to your Contact Us or Enquiries page as another option, the consumer will select what best suits them.

Booking process for a consumer
Once the consumer selects the Book Now button, they follow a simple 4 step booking process.

Step 1 - Select Product type or package (accommodation, tour, hire car, houseboat or attraction)

Accommodation example:

ConnectSA - Choose Product

Tour example:

Step 2 - Check availability

Accommodation example:


ConnectSA - Check Availability

     

    ConnectSA - Availability

    Tour example:

    Consumer is able to select pick up location for tour.


    Step 3 - Consumer agrees to your booking terms and conditions of use.

    ConnectSA - Booking Terms

    Step 4 - Consumer enters personal details and credit card number into a secure form.
    Consumer is able to choose if they wish to receive emails from yourself or a third party.
    All information collected here, excluding credit card details, goes into your ConnectSA database.

    ConnectSA - Enter Payment Details.

The booking is now confirmed and the consumer has the ability to print a tax invoice for their own records. The tax invoice is also automatically sent to the consumers email address.

From a tourism operators view, on confirmation of a booking you will receive an email and an SMS to your mobile phone. The booking will also appear on you status screen in ConnectSA.
This ensures that your tourism product is then blocked out for sale in the online environment via all ConnectSA enabled websites and booking centres.



Regional Websites
The following websites have been ConnectSA enabled:

Visitor Information Centres
Staff at Visitor Information Centres across the state will be able to assist visitors who are travelling within their region or travelling to other parts South Australia with a reservation via ConnectSA.
Presently we have 25 Visitor Information Centres onboard:

Other Distributors
The SATC is committed to sourcing as many distribution opportunities as possible for ConnectSA enabled operators. This means consumers will be able to book your business via other websites which are using ConnectSA. We are currently working with a number of websites and booking centres.

We welcome on board:

 

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